Delivery
We aim to ship in-stock products within 1-2 working days. Please expect longer delivery times in peak seasons (Christmas, bigger sales periods, PANDEMIC…)
Orders placed before 1 pm CET are usually dispatched 1 business day after the order has been placed. (Business days are Monday – Friday). If your order contains multiple items these may be dispatched separately.
Your order will be dispatched from our SLO warehouse. Delivery times are stated from the date your order is dispatched, not the date your order is placed.
We aim to fulfill all our orders by their estimated delivery date, however, shipping times are out of our control once your package leaves us.
| Slovenia | Austria, Croatia, Germany, Hungary, Italy, San Marino | Belgium, Czech Republic, France, Luxembourg, Monaco, Netherlands, United Kingdom (UK) | |
| Economy shipping | 3€ | 9€ | 10€ |
| 1-3 days | 2-3 days | 2-3 days | |
| Express shipping | 10€ | 18€ | 18€ |
| 1 day | 1 day | 1 day |
| Denmark, Poland, Slovakia
|
Estonia, Finland, Greece, Spain, Sweden
|
Latvia, Estonia, Portugal, Romania, Ireland, Republic Of Latvia, Lithuania
|
|
| Economy shipping | 9€ | 14€ | 12€ |
| 2-3 days | 3-4 days | 3-4 days | |
| Express
shipping |
19€ | 19€ | 19 |
| 1-days | 1-2 days | 1-2 days |
| Andorra, Gibraltar, Guernsey, Iceland, Liechtenstein, Switzerland, Turkey | Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia | Ukraine, Russia | |
| Economy shipping | – | 9€ | – |
| – | 3–7 days | – | |
| Express shipping | 20€ | 19€ | 24€ |
| 1-2 days | 1 day | 2-4 days |
| Canada, Mexico, United States (US) | |
| Economy shipping | 9€ |
| 10-20 days | |
| Express shipping | 23€ |
| 1-4 days |
| All counties of South America | |
| Economy shipping | – |
| – | |
| Express shipping | 27€ |
| 2-4 days |
| Australia, New Zeland | Other counties Oceania | |
| Economy shipping | – | – |
| – | – | |
| Express shipping | 24€ | 27€ |
| 2-4days | 2-4 days |
| Armenia, Azerbaijan, Georgia, Kyrgyzstan, Tajikistan, Uzbekistan, Belarus, Moldova | China, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, South Korea | Other counties of Asia | |
| Economy
shipping |
– | – | – |
| – | – | – | |
| Express shipping | 24€ | 24€ | 27€ |
| 2-4 days | 2-4days | 2-4 days |
| Egypt, Morocco | Other counties of Africa | |
| Economy
shipping |
– | – |
| – | – | |
| Express shipping | 24€ | 27€ |
| 2-4days | 2-4 days |
Shipping and Tracking
We usually ship all orders via Slovenia post, however, we may use other carriers as DHL if this is more efficient. We’ll confirm the shipping method once your order has been dispatched from our SLO warehouse.
We’ll also send you an email with your shipment information and tracking (where available) after your order has been dispatched.
Order Not Received
If your order hasn’t arrived with you as expected please:
- Check your delivery address was entered correctly. Contact us if there are any errors.
- Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
- Check with your neighbours to confirm whether they have accepted your parcel for you.
- If you have completed these steps and you have still not received your order, please contact us at [email protected], and we would be delighted to assist.